Erasmus+ project „Key Skills for European Union Hotel Staff”
Project No.: 2014-1-HR01-KA2014-007224
Project duration: 1st September 2014 – 31st August 2016
Project coordinator: Tourism and Catering School Dubrovnik (Croatia)
Project partners: Tourism and Catering School Dubrovnik (Croatia), Primrose Publishing (UK), Turiba University (Latvia), Ekonomska šola Murska Sobota (Slovenia), IPSSA Nino Bergese (Italy), Universitatea Sapientia din Cluj-Napoca (Romania).
Project aim: The project is aimed at creating and designing materials that will provide hotel staff, trainees and students a very extensive range of replies to guests’ questions and requests in 12 languages – at the hotel reception, in the hotel restaurants, cafés and bars as well as in other parts of the hotel. On a broader scale all this will be equally valuable to everyone who works in the field of tourism and deals with foreign visitors. The project will also provide the hotel management with ideas and material in 12 languages (EN, IT, HR, LV, Sl, RO, HU, GE, FR, RU, ES, GR) to enable them to provide information to groups of guests, to make presentations, to promote the hotel, to help staff recruitment, to enhance international collaboration and to manage the hotel and the staff more efficiently. The project will also provide a wealth of valuable insights into cultural differences between various European countries and the principal countries outside Europe where visitors come from, with in-depth guidance on what one should do and say, and what one should avoid doing and saying, in different countries and contexts and when talking to foreigners. The first part of the project will focus on designing teaching/learning materials for professional language learning in the hospitality industry (A2/B1 level) in 12 different languages. The second part of the project will focus on designing 6 in-depth modules for English language learning (B2/C1 level) related to work in the tourism and hospitality industry.