From 28 until 30 May 2015 an International Scientific Forum was held in Riga, and it was dedicated to cooperation of Latvia and India in the fields of science, education and business. Latvia as an EU member state and internationally recognized as an efficient transportation hub in the Baltic Sea Region is highly interested to promote an exchange of views on how India and Latvia might create a network of cooperation in different academic, research and business aspects in the future.
The Scientific Forum was organized by the Ministry of Foreign Affairs of the Republic of Latvia, Turiba University, University of Latvia and supported by the LatvianIndian community. The main attention was paid to the interaction of society andenvironment, the actual problems and issues of migration and education, significant for the countries of European Union.
Within the framework of the Forum the XVI International Scientific Conference: TOWARDS SMART, SUSTAINABLE AND INCLUSIVE EUROPE: CHALLENGES FOR FUTURE DEVELOPMENT was held in Turiba University (Graudu street 68) on 29 of May. The conference was organized by the Faculty of International Tourism and special attention was paid to tourism, entrepreneurship, law and communication. The Conference was attended by the representatives of Latvia, India, Portugal, Poland, Lithuania, Turkey, Russia and Switzerland.
During the work sessions, the project members of Turiba University presented the reports about the project:
• Vaidesvarans Sundars, Maļavska Valērija “Key Skills for European Union Hotel Staff: a Project Overview”,
• Ineta Lūka ““Key Skills for European Union Hotel Staff”: a Comparative Needs Analysis of Language Competence Requirements””.
The Turiba University project member also published 2 scientific papers about the “Key Skills for European Union Hotel Staff” in the Conference Proceedings.
The paper “The characteristics of cross cultural peculiarities of European countries in hospitality industry” written by Anda Komarovska deals with the intercultural issues in the hospitality industry and analyzes the differences and similarities in terms of intercultural issues in the process of dealing with clients and provides an insight into cultural peculiarities of different European countries in order to provide qualitative tourism product. The author concludes that nowadays hotel employees are expected to provide more personal touch to customers, which means not only a standardized approach, but also cross cultural knowledge and skills, including verbal and non-verbal language and appropriate, culturally aware behaviour.
The paper “Key Skills for European Union Hotel Staff: a Project Overview” written by Sundars Vaidesvarans and Valērija Maļavska introduces readers with the Project, its stages and outputs, as well as with the results of the survey of hotel managers of Latvia. The authors conclude that the project is essentially aimed at increasing employability, international understanding and cooperation, supporting a flexible delivery mode, modern learning requirements with attractive, interactive, and modern online learning materials. The project closes the gap between various levels of education and training (university level, tertiary level and vocational level) increasing opportunities for participation for students and teachers in hotel, catering and tourism institutions, staff and trainees in hotels and restaurants, not merely in the partner countries but throughout Europe. One of the most important factors for success in tourism for those who will work in the hospitality sector is language skills and the project will arouse the curiosity for learning and understanding new cultures among a diverse audience. Bringing together and integrating partners from across the EU will help them come even closer and in terms of tourism providing added value and welfare.
For more information please follow the links:
Dr.paed., prof. Ineta Luka
Head of the Department of Languages
Project manager of Turiba University