Wednesday, May 22, 2024

Piloting for restaurant staff at Mea Culpa d.d. restaurant Mezzanave in Dubrovnik

Piloting for restaurant staff at Mea Culpa d.d. restaurant Mezzanave in Dubrovnik


On 20 August 2015, I prepared dissemination and piloting the project KeySkills4EUHotelStaff at Mea Culpa d.d. restaurant Mezzanave Dubrovnik. Restaurant staff was very friendly and ready to listen despite the fact they were very busy with a lot of work. It is very important to say that is very busy and well-known recently new open restaurant in a very attractive business part of city Dubrovnik. Hope this will help and encourage them to use it in the near future in their work. I mainly focused on the FrontDesk programs and the mobile apps as the presentation was mainly for waiters working there.  Therefore, I showed them how the FrontDesk programs work and how to use them on the tablet. I presented the smartphone app with the help of David’s PowerPoint presentation but also on my and Hilarija’s smartphone.  All participants of the presentation had been sent the apps and FrontDesk programs to install them on their tablets and mobile devices so that they could start using them.

The evaluation sheet asked for general information and more specific information regarding the presentation. Six participants who worked in the morning shift filled in the evaluation sheet. All of them gained useful information on the project. One found the presentation of the project very useful, whereas four thought it was useful and one quite useful.

Regarding the smartphone app all of them answered they gained useful information. Four of them use Android OS and two of them IoS. Four of them evaluated design of the app very good, one of them excellent and one of them good. Five of them said it was very easy to find the information in the apps they were looking for and one of them easy.  If the apps were available on their device two of them would use it very likely and two of them likely and two of them quite likely.

Regarding the usefulness of the apps for their companies, two answered that the apps would be very useful, two answered useful and two quite useful. Five of them would very likely recommend the apps to others and one of them likely. One of them answered the question about knowing any hospitality-based multilingual apps that this was the only one, two said not many and three said very few.

Regarding the FrontDesk programs all of them answered that they gained useful information, four of them use Windows OS and two use Apple.

One of them evaluated the layout and design of the Front Desk programs excellent, four of the very good and one of them good.


If the FrontDesk programs were available on their computers, three of them would use it likely and three of them quite likely.   

Regarding the usefulness of the FrontDesk programs for their companies, five answered that they would be very useful and one answered useful. Three of them would very likely recommend the FrontDesk programs to others and three of them likely. Three of them answered they did not know any hospitality-based multilingual software programs and three answered they knew a few.

All waiters were advised to feel free to contact project coordinator Hilarija Lozančić Benić if they have any further questions regarding the apps.


Gordana Vučurović

Project team member of TUSDU, Croatia



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This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.