Saturday, February 23, 2019

Report on multiplier event – national seminar Moravske Toplice, 25 May 2016

The first multiplier event within the Erasmus+ project Key Skills for European Union Hotel Staff  (Project No.: 2014-1-HR01-KA2014-007224) was held in the Hotel Livada Prestige in the spa Moravske Toplice near Murska Sobota. The aim of the multiplier event was the dissemination of the project and the project results to stakeholders from the region. At the event were 31 participants altogether. The majority was from the spas Terme 3000 and Terme Lendava and the health resort Zdravilišče Radenci. There was one representative of the hotel Diana from Murska Sobota, two representatives of Zavod za turizem in razvoj Lendava (Institute for tourism and development of Lendava) and two representatives of the Institute Logarica, which is engaged in European mobility projects.

The participants were informed about the project in general, the project results and project products. I presented the findings of the needs analysis report, the course syllabus for both levels A2/B1 and B2/C1, the Front Desk programs and mobile applications, the Moodle e-learning platform, the intercultural guidelines and the project website. I showed some examples for the Front Desk programs and my colleagues, Dejan and Štefan, helped them to download the mobile applications on their smartphones. I presented the modules for A2/B1 language level in different languages and showed them the study material as well as some tasks. Furthermore, I presented the modules for B2/C1 language level and showed them some tasks as well. Moreover, I presented the intercultural guidelines and the technical guidelines which are also uploaded on the e-learning platform. Additionally, I showed them the links to download the Front Desk programs and mobile apps on the e-learning platform. Finally, I presented them the project website with all its contents. After the lunch break the workshop took place. All the participants had the opportunity to try the tasks on the Moodle e-learning platform in different languages and on different levels. They mostly liked the digital maps with their descriptions.

Finally, I handed them out project flyers to provide them with some more information about the project and project results and asked them to tell friends and other people about it. I also asked them to fill in the evaluation sheet prepared for the meeting to get some feedback on the presentation.

The general impression of the event was very good. The participants were very impressed with all the work that had been done and all the products that had been made during the project.

A more detailed report on the feedback of the event will be made after the analysis of the evaluation sheets. It will be added to this report.  

Erna Vöröš,

Project manager of Ekonomska šola Murska Sobota,




Project seminar for tourism industry and language teachers in Riga

Erasmus+ project „Key Skills for European Union Hotel Staff” is approaching its final stage. This has been a very fruitful project in which 6 EU countries – Croatia, Latvia, the UK, Slovenia, Italy and Romania collaborated in creating language teaching/learning materials for learning „Languages for Special Purposes”. We have created two e-learning courses: A2/B1 level language course in 12 languages: EN, IT, HR, LV, Sl, RO, HU, GE, FR, RU, ES, GR and B2/C1 English language course. The courses are suitable for face-to-face teaching in language classes and for self-studies. Our target audience are people employed in hospitality sector – hotels and restaurants, employees of TIC, anyone involved in or studying tourism business. 

On June 2, 2016 Turiba University is organising a project seminar for those interested in the project outputs created. Come and learn about them during the seminar! We are especially addressing stakeholders - tourism industry and language teachers.

The seminar will be held on Graudu 68, Riga, Room A207.

More information about the project is available on the largest travel portal in the Baltic States – Travel News on: and on Turiba University webpage on: or contact Evita Vecvagare on This email address is being protected from spambots. You need JavaScript enabled to view it.


Evita Vecvagare

Turiba University

Language Department



The first multiplier event within the Erasmus+ project „Key Skills for European Union Hotel Staff” (Project No: 2014-1-HR01-KA2014-007224) held in Genoa was called “Presentation of the Erasmus+ project and use of Smartphone Apps and Front Desk 4 program”.

This multiplier event was planned in accordance with another important meeting of the APCI organisation of ‘chefs de cuisine’. The period of the workshop was chosen deliberately to be connected with it in order to invite as many stakeholders as possible and many teachers as well.

The aim of the workshop was to present to stakeholders and teachers from the local area both the project itself and the materials that it had been produced up to the point of the meeting. Its additional aim was to gauge reactions and to help identify any weaknesses or problems in the materials.

The computer software and the smartphone apps were presented by Daniela Poggi to an audience made up mainly of stakeholders from many industries (hotels, restaurants, bars and associations connected to tourism industry) and cookery and bar tending teachers. These teachers were personally interested in the project, while many of them  teach secondary school pupils, who will be future employees in the tourism and catering sectors. 

At the beginning of the meeting, Dr. Angelo Capizzi the headmaster of IPSSA Nino Bergese, greeted the participants and introduced the representatives of APCI. This was followed by a presentation of the project by Daniela Poggi in which she presented the learning material using the Moodle software. Daniela also showed the participants the computer software, the interactive maps and the smartphone apps. The stakeholders and teachers put questions to the presenters and were encouraged to try and later use the various materials. The meeting ended with an open discussion.

Simona Pellizzari

Project manager of IPSSA Nino Bergese



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This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.