Saturday, February 23, 2019

Sapientia team Emailing campaing 2017

Between 2014 and 2016, the Department of Humanities of Sapientia Hungarian University of Transylvania took part in an Erasmus+ project entitled “Key Skills for EU Hotel Industry Staff”, aiming to improve the language competence of staff working in tourism and hospitality industry. As this project proved to be extremely successful among stakeholders, it is carried on, addressing VET institutions, this time with the title Unity in Diversity. I would like to inform you about this in the following.
Language and intercultural issues in the hospitality industry: unity in diversity in the EU labour market

Contemporary world shows a change in the employability patterns and skills needed in the future. Cedefop’s latest skill supply and demand forecasts (2014) highlight Europe’s employment challenge indicating that the most job opportunities will be in services, and point to a rising trend towards high-skilled jobs. Moreover, the increasing tourism flows, mobility for study and professional reasons as well as global migration processes have placed Europe in a previously unknown situation in which multilingualism is becoming not a desired state but a vital necessity. Language skills, intercultural and digital competences are important employability skills in the current situation, especially in tourism and hospitality sector. This also requires new innovative ways for developing VET learners’ employability skills to be competitive in the changing labour market and contribute to cohesive society. This idea lies at the core of the current project, the stimulus for which was our previous project „Key Skills for Hotel Industry Staff” (more on the project webpage: in which we focussed on developing language course for hospitality industry employees in 12 languages (the course is available on: Naturally, this learning material might be useful not only for this target groups, but anyone who comes into contact with speakers of other languages, either abroad or at home, will find it quite interesting.

Here are some further links: 1. The web page of the project Unity in Diversity

2. The digital sources downloadable free of charge:

a. The Front Desk smartphone apps:

b. The digital maps enhancing language learning (Village, Seaside Resort, Ski Resort):

The pages are continuously under development, so please keep yourself updated!


Zsuzsanna Ajtony, PhD

Sapientia team (project partner)

Workshop for adult learners at Turiba University

On 15 February 2017 a workshop was held for adult learners at Turiba University. The learners were Turiba staff members from various supporting departments such as Finance Department, Quality Department, Administrative Department, etc., who are not involved in teaching any subjects to students. Their language needs concern addressing clients in Latvian, English and Russian, communicating when necessary. A2/B1 modules were demonstrated and the workshop participants had their hands-on experience to learn how the platform works so that they can continue learning the language chosen on their own using the advantages of e-learning course. The learners really enjoyed the course, especially that the materials are similar in 12 languages, as they find it beneficial for learning a new language.

Dr.paed. Ineta Luka, Professor

Turiba University, Latvia


Workshop at Turiba University-2017

On 23 January 2017 two workshops were held for learners at Turiba University. The learners were introduced with the “Key Skills for European Hotel Staff” project and outputs created as well as with the new project “Language skills and intercultural issues in the hospitality industry: unity in diversity in the EU labour market” focusing on the new outputs to be created.

After this introduction the learners had a hands-on experience on exploring the learning program. They studied A2/B1 English course – the modules “Management offices”, “Hotel Business Centre”, “Hotel Reception” and B2/C1 modules “Hotel Front Office” and “Hotel Management” by their choice. Since the students’ language levels differed, they chose different modules and they were satisfied with this flexibility. The students also enjoyed the design and structure of the learning program.

Dr.paed. Ineta Luka, Professor

Turiba University project manager



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This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.