The state hotel and catering school “Nino Bergese”
Participates in the EU project
Key Skills for European Union Hotel Staff
The project, which lasts two school years (September 2014 – August 2016), aims to:
-ascertain the level of competence e ability (specifically, professional skills and linguistic competences) with an eye to their relevance in the labour market
-motivate hotel staff by providing them with the competence needed to offer a better service when communicating with a customer in his or her language
The project aims to create a wide variety of answers to the various questions and requests of customers in typical situations at reception, at the restaurant, at the bar and other hotel contexts. The material, available on DVD and smartphone application, will be produced in 12 languages (English, Italian, Croatian, Latvian, Slovenian, Romanian, Hungarian, German, French, Russian, Spanish and Greek).
The project aims to create a comprehensive guide to cultural differences between European and extra-European countries and provide answers to the question:
“What to do and, more importantly, what not to say and do in various countries and contexts while talking to foreign customers?”
How does the project work?
•The teachers involved will translate and draft the material, present and disseminate the project;
•The cooperation between partners will take place via e-mail, skype and telephone;
•5 transnational meetings are set to verify progress:
November 2014 – Dubrovnik
May 2015 – Miercurea Ciuc
October 2015 – Riga
March 2016 – Genova
August 2016 – Murska Sobota
The institutions involved:
The leading school:
-Turistička i ugostiteljska škola Dubrovnik /Hotel and catering school from Dubrovnik (Croazia)
-Sia Biznesa Augstskola Turiba /BAT University of Riga (Latvia)
-Ekonomska šola, Murska Sobota
Višja Strokovna Šola /The school of economics of Murska Sobota (Slovenia)
-Universitatea Sapientia Din Cluj-Napoca /Sapientia University of Cluj-Napoca (Romania)
-Primrose Publishing Limited /Primrose Publishing (a company that specializes in new technologies applicable to the industry of audio-visual materials)
The opening meeting
Dubrovnik 3-4 November 2014
In the two days’ activities we analysed the project in terms of contents, activities to be carried out, schedules and administrative work. Each partner presented a report on the tourism market of their own country, trying to pinpoint its specific needs. We visited the hotel and catering school of Dubrovnik and had a chance to share experiences with colleagues from different realities, but with the same enthusiasm as us…
Project Dissemination at Education Fair “School 2015”
Just like every year Turiba University presented the study opportunities in the exhibition “School 2015” from 27 February till 1 March, 2015 in Kipsala International Exhibition Centre in Riga, Latvia. It is the most important event of the year for the Education field, gathering thousands of young people from Latvia.
In Turiba University booth everyone interested could find information about more than 20 Bachelor, Master and Doctoral study programmes in Business Administration, Law Sciences, Tourism and Hospitality Management, as well as Public Relations and Journalism. Alongside with the programmes mentioned, the “Skills4Hotels” project had its place in the both as well. All the attendants of Turiba university booth could also get first-hand information about the project.
At the same time the “Latvian Book Exhibition 2015” took place in the hall. During the first day (27.02.2015.) of the exhibition the “Skills4Hotels” project leaflets were disseminated in both exhibitions. The project members also informed other education institutions of Hospitality sector about the new project. Their representatives found the project interesting and useful for their institutions as well.
Information was also distributed via social media – Facebook.
Anete Veipane and Evita Vecvagare
Project team members of Turiba University
On 11 December, 2014, the Department of Foreign Languages of Turiba University, Latvia organised the project “Key Skills for European Union Hotel Staff” (Project No. 2014-1-HR01-KA2014-007224) dissemination seminar.
The target audience was Turiba University teaching staff – 18 professors and tourism industry representatives giving lectures to the students of the Faculty of International Tourism.
During the seminar the project manager of Turiba University team, Dr.paed. associate professor Ineta Luka, introduced the seminar participants with the project aim, objectives, project stages and expected project outcomes. The participants discussed the issues and made suggestions for the learning tasks for students and industry employees.
Erasmus+ project “KeySkills for European Union Hotel Staff”
Project No. 2014-1-HR01-KA2014-007224
Dissemination: 9th December 2014 at Selwyn College, Cambridge
From 7th to 13th December 2014 Primrose held its traditional 6-day Euro-Skills course at Cambridge University, in Cambridge, England. The course participants were a group of 12 Slovenian teachers from hotel and tourism schools. During the course a special dissemination seminar was organized to introduce course participants to the project.
The seminar consisted of a presentation of the project accompanied by a demonstration how the software programs work, and then a series of images projected onto the screen of the 7 draft digital maps being developed on the digital-map web-site. This was followed by an account and demonstration of how the digital maps will be used.Each participant had been given a copy of the four “Guest Questions” computer programs: Village, Seaside, Ski Resort and Restaurant. These they installed on their laptops and were shown how they will be used by teachers, students and hotel trainees. They were able to watch a demonstration on the big screen of the programs in action in the seven languages already completed: English, French, German, Spanish, Italian, Russian and Greek. They were then able to practise using the 4 programs on their laptops. Reactions were both positive and enthusiastic. They all want to be kept in touch as the project develops and to have copies of the new materials as they are completed. They want to try out the materials with their students.
Primrose Publishing Ltd