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The third project meeting at Turiba University in Riga, Latvia

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Erasmus+ project „Key Skills for European Union Hotel Staff” (Project No.: 2014-1HR01-KA2014-007224) was held in Riga, Latvia from the 23rd until 25th September 2015. The project meeting was perfectly organised by our host Dr. paed. prof. Ineta Luka, Turiba University and representatives of all other project partners Tourism and Catering School (Dubrovnik), Primrose Publishing (UK), Ekonomska šola Murska Sobota (Slovenia), IPSSA Nino Bergese (Italy) and  Universitatea Sapientia din Cluj-Napoca, Romania participated in the meeting. The third meeting started with a warm welcome address by Ineta Luka. Partners reported about their work progress since the last consortium meeting. The following discussions focused on tasks and documents needed to be completed. Partners analysed piloting, discussed about further steps to be taken to improve the apps and the FrontDesk program. All partners agreed on making cultural sensitivities.  At the end of the day, project team was taken to excursion in Art Nouveau museum and had very relaxing walk in Art Nouveau region of Riga. During dinner, the colleagues had the opportunity to exchange experiences and ideas. On the second day, all partners worked at the project – O3 activity – general introduction and curriculum design for B2/C1 course. All partners agreed on the tasks for on-line English language learning course at B2/C1 level. After all project team agreed on the tasks given and then moved to conference room since there has been multiplier event organized with language teachers and tourism stakeholders at Turiba University. Ineta Luka opened the event and demonstrated Needs Analysing Report; Hilarija Lozančić Benić presented the project in general. Erna Vöröš demonstrated Curriculum and David Sephton showed the results of piloting the FrontDesk program and apps.

After this session all project team was taken to restaurant “Lido” to relax after very busy meeting. All project team enjoyed the tasting food and lovely country music. On the last meeting day project team continued work at the project. There were some administrative issues mentioned. Partners discussed arranging the next partner meeting. It was agreed to have the next partner meeting in Genoa, Italy from April 21 to 22, 2016. At the end of the project meeting all project team was taken to a tour of Turiba University premises and after it had lunch at Turiba café. Latvian team organized cultural program – sightseeing in Kuldiga nearby town very interesting for its unique architecture where was organized farewell dinner to partners.

Hilarija Lozančić Benić

Project team member of TUSDU, Croatia

The second project meeting in Miercurea Ciuc, Romania

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The second meeting for the Erasmus+ project „Key Skills for European Union Hotel Staff” (Project No.: 2014-1HR01-KA2014-007224) was held in Miercurea Ciuc, Romania from the 22nd till 24th April 2015. The project meeting was organised by the project partner, Universitatea Sapientia din Cluj-Napoca, Romania and representatives of all other project partners Tourism and Catering School (Dubrovnik), Primrose Publishing (UK), Ekonomska šola Murska Sobota (Slovenia), IPSSA Nino Bergese (Italy) and Turiba University (Latvia) participated in the meeting. The second meeting started with a warm welcome address by the Sapientia's dean. After a short introduction of University of Sapientia and its constitution project members went on the first point on the agenda. It was to give a brief overview of the project outcomes and achieved results that were planned to be finished by the end of March 2015.All the partners were involved in the project last 6 months and it has to be said that the Consortium did much more than it had been previously planned. It was planned to write only one – joint needs analysis report, but as partners showed initiative and their initial presentations during the kick-off meeting were quite comprehensive, and the Consortium produced individual country reports and one joint Needs Analysis Report. Moreover, P2 made a needs analysis report on their institutional needs and vision, although it had not been planned before. This report was integrated in the Joint needs Analysis Report following the link: http://language4hotel.eu/index.php/hierarchical-document-list/croatia/291-joint-needs-analysis-report-1.The meeting was organised as a constituent part of activities to work on technical issues connected with the Frontdesk learning program, apps and the learning platform for the on-line course. The Frontdesk program as well as the smartphone application program was demonstrated by Primrose Publishing, the activity leader David Sephton demonstrated how to use FrontDesk app and smartphone app as well. The Slovenian partner who is responsible for designing and creating the learning platform demonstrated the learning platform that they created.  During the second project day besides having meeting in the morning, there was Conference held on Travelling in Csíkszereda, EMTE Sapientia in which teachers-participants were introduced the project and outcomes achieved in last 6 months of managing the project. At the conclusion of the meeting, partners reviewed and finalized all the immediate deadlines and bid farewell to each other.

Hilarija Lozančić Benić

Project team member of TUSDU, Croatia

An extra work meeting in Riga

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From 19 to 21 February, 2015 work meeting was held at Turiba University in Riga, Latvia. The meeting was organised as a constituent part of Activity O2 to work on technical issues connected with the Frontdesk learning program, apps and the learning platform for the on-line course. The activity leader David Sephton (Primrose Publishing Limited, UK) visited Latvian colleagues at Turiba University. There a Skype discussion was held with the participation of partners from Slovenia and the project coordinator from Croatia. The Slovenian partner who is responsible for designing and creating the learning platform demonstrated the learning platform that they created. The Frontdesk program as well as the smartphone application program was demonstrated by Primrose Publishing. Latvian and UK partners jointly worked on making the products more user friendly.

Dr. Ineta Luka, Professor

Project manager of Turiba, Latvia

Meeting

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The kick-off meeting for the Erasmus+ project „Key Skills for European Union Hotel Staff” (Project No.: 2014-1HR01-KA2014-007224) was held in Dubrovnik, Croatia from the 3^rd till 4^th November 2014. The project meeting was organised by the project coordinator, the Tourism and Catering School Dubrovnik (Croatia) and representatives of all other project partners Primrose Publishing (UK), Ekonomska šola Murska Sobota (Slovenia), IPSSA Nino Bergese (Italy), Universitatea Sapientia din Cluj-Napoca (Romania) and Turiba University (Latvia) participated in the meeting.

The project is being implemented at Turiba University by the Department of Languages and the head of the department of Languages. Assoc. prof. Dr.paed Ineta Luka and lecturer Sundars Vaidesvarans were present at the meeting.

The two year project (1^st September 2014 – 31^st August 2016) is aimed at creating and designing materials that will provide hotel staff, trainees and students a very extensive range of replies to guests’ questions and requests in 12 languages – at the hotel reception, in the hotel restaurants, cafés and bars as well as in other parts of the hotel. On a broader scale all this will be equally valuable to everyone who works in the field of tourism and deals with foreign visitors. The project will also provide the hotel management with ideas and material in 12 languages (EN, IT, HR, LV, Sl, RO, HU, GE, FR, RU, ES, GR) to enable them to provide information to groups of guests, to make presentations, to promote the hotel, to help staff recruitment, to enhance international collaboration and to manage the hotel and the staff more efficiently. The project will also provide a wealth of valuable insights into cultural differences between various European countries and the principal countries outside Europe where visitors come from, with in-depth guidance on what one should do and say, and what one should avoid doing and saying, in different countries and contexts and when talking to foreigners.

The first part of the project will focus on designing teaching/learning materials for professional language learning in the hospitality industry (A2/B1) in 12 different languages. The second part of the project will focus on designing 6 in-depth modules – Hotel front office, Catering services, Conferences and business service, Off-site services, Financial management and Hotel management for English language learning (B2/C1) that are elaborated to gain in-depth knowledge in the field using Open Education Resources (OER) and enhancing students' and employees' English language competence relevant for the field of study and employment as well as promoting employability skills of young people in the tourism and hospitality sector.

The kick-off meeting started with a warm welcome address by the project coordinator. As most of the project partners were acquainted with each other through participation in various other EU projects after just short introductions made at the beginning participants were able to immediately get down to business. The first point on the agenda was to give a brief overview of the project itself, the key outputs and the various milestones of the project in order to ensure that all project members had a common understanding of the main goals and objectives of the project. Preliminary dates were agreed upon for the forthcoming meeting in Romania in April 2015.

The project coordinator then went on to describe the management and coordination framework of the project and participants agreed upon the various reporting templates, means of communication and issues concerning internal quality assurance of the project. Issues regarding dissemination and valorisation of project information and results were also discussed and finalized.

The second day of the meeting started with short presentations by partners on the tourism situation in their respective countries and partners agreed upon the deadlines for an in-depth needs analysis report. Detailed discussions were held on the first project outputs that had to be completed and presented at the next project meeting in Romania and the roles and responsibilities of various partners were once again clarified.

The agenda also included a tour to the host institution where partners had the opportunity to get acquainted with its facilities and enjoy the wonderful hospitality of Croatian colleagues through a delicious traditional Croatian meal prepared and served by the student trainees and a short guided tour of the old city of Dubrovnik conducted by the host institution students.

At the conclusion of the meeting partners reviewed and finalized all the immediate deadlines and bid farewell to each other.

Sundars Vaidesvarans
Lecturer of the Department of Languages
Turiba University, Latvia

http://www.turiba.lv/en/aktualitates/kickoff-meeting-of-the-new-erasmus-project-in-dubrovnik/1042/